To learn more, call ICAN at 1-84 (TTY Relay Service: 711). You can also call the Independent Consumer Advocacy Network (ICAN) for free, independent advice on coverage, complaints, and appeals. TTY users can call 1-88.You can call Monday to Friday, from 8:30 a.m. You may also call New York Medicaid Choice for assistance at 1-80. A messaging system is used after hours, weekends and on federal holidays. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. From October 1 to March 31, you can call us 7 days a week from 8 a.m. If you have any questions about this letter, please contact our Member Services Department at: 1-83, TTY 711, Monday-Friday, 8 am to 8 pm. If you need to make another plan choice, New York Medicaid Choice can help you learn more about other options for getting your Medicaid and Medicare coverage. Your new Medicaid coverage will start January 1, 2022. You will be automatically transferred to regular FFS Medicaid and will stay in the Wellcare Dual Access (HMO D-SNP). ![]() You will continue to receive your Medicare benefits from your current Wellcare Medicare Advantage plan. You will receive your Medicaid services from regular fee-for-service (FFS) Medicaid beginning January 1, 2022.
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